Make the most of your maritime payment solutions

Brightwell offers our maritime clients a full suite of digital payment solutions to streamline business processes, improve crew welfare, and enable growth, including global payroll, full-service ATM services, and corporate disbursements.

“Working with Brightwell since 2019 has allowed us to move money safely and efficiently to new markets — further expanding our global reach. As a leading supplier of wholesale banknotes, it’s paramount that we continue to build and develop excellent working relationships with organizations like theirs.”

Angela Smith | Director Wholesale Banknotes, Travelex

“We’ve selected Brightwell as our partner simply because Brightwell is the absolute best at what they do. They offer experience and functionality, and our crew love the simplicity of their easy-to-use product.”

Doug Parks | Chief Administrative Officer, Azamara

“Thanks for making it easy to send money home to our family and friends. We appreciate all of the effort the Brightwell team has made to make everything smooth and simple.”

Windel Tormis | Chief Financial Accountant, Norwegian
The visa logo.

“As the global payments industry continues to reach new markets, Visa remains focused on helping to foster innovation and support new payment experiences across the ecosystem. Through this collaboration with Brightwell, we’re excited to extend Visa Direct’s vast reach to more consumers around the world, helping them quickly access via accounts and wallets as endpoints.”

Yanilsa Gonzalez-Ore | North America head of Visa Direct
A red and yellow logo with a white background.

“Our shared passion with Brightwell for helping hard-working international workers share their income with loved ones safely and conveniently makes this a natural partnership. Brightwell’s technological expertise, combined with years of experience, make them an ideal partner with whom we can scale our cross-border payment solutions with clients around the world.”

Mark Corritori | VP, Mastercard Cross-Border Services
Dash-Solutions-Logo

"When we were introduced to Brightwell’s ReadyRemit solution, it felt like it was designed with our users in mind. With Brightwell’s support, we’ve effortlessly integrated a comprehensive remittance program into our solution."

Matt Frye | Chief Product Officer, Dash Solutions
A blue background with the words percapita.

"Incorporating Brightwell's ReadyRemit solution significantly streamlined our development efforts, solving the complexities of coding for diverse payment methods and locations. Using their SDK, we were able to conduct test transactions within a week, saving us significant IT resources."

Paul Kanevsky | Head of Architecture, Percapita
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How we work

Offer your crew a seamless experience with our industry-leading global payroll solution

Challenge:

Today, some cruise ship workers are still paid in cash. Not only is counting individual wage packets for every crew member every week a tedious and costly exercise, but transporting vast quantities of cash to remote docks is a huge security risk for cruise ship operators and local staff.

To top it off, for crew members themselves (many of whom are unbanked) receiving payments in cash is risky, and provides little opportunity to take control of their financial futures.

Solution:

In response to these challenges, Brightwell developed Navigator: An industry-leading digital payroll solution to empower crew members’ financial freedom.

Navigator provides a means for employers to pay wages by direct deposit into a bank account or onto a prepaid card. Rather than load, count, and distribute packets of cash, Brightwell customers simply submit a single batch file for payment, benefiting from huge savings in cost, time, and resources. 

Using the Brightwell Navigator app or website, crew can choose how to allocate their pay and view their recent card balance and transactions, all with transparency and control.

Navigator even provides employers with high-level insights into how their ship’s crew are saving and spending their earnings, which helps them provide welfare and services that more effectively support their personal well-being.

Use Cases

Our products

Our products

A full suite of payment solutions to meet your needs

We build seamless, flexible, cross-border global payment solutions to help administrators achieve more. Pay crew members quickly and conveniently with Navigator, our global payroll solution. Get cash on-board via our full-service ATM program. Enable digital corporate disbursements to more than 180 countries around the world. Our offerings cover varying needs for clients to simplify day-to-day tasks so they can focus on higher-level objectives that add value for their companies.

Our products

Our products

A full suite of payment solutions to meet your needs

We build seamless, flexible, cross-border global payment solutions to help administrators achieve more. Pay crew members quickly and conveniently with Navigator, our global payroll solution. Get cash on-board via our full-service ATM program. Enable digital corporate disbursements to more than 180 countries around the world. Our offerings cover varying needs for clients to simplify day-to-day tasks so they can focus on higher-level objectives that add value for their companies.

A Human Touch

ReadyRemit lets your customers send money when and where they need to, with a human touch that keeps them comfortable doing business with you.  

Here’s why you should feel comfortable doing business with us:

  • We’ve processed more than $10 billion in cross-border payments over the past 10 years.  
  • We have an experienced, in-house team of cross-border payments and regulatory compliance experts.  
  • We’ll have your back after implementation – we work with you from end to end to make sure our product is easy for your customers to use and meets the needs of your organization.  
  • Our timely transaction monitoring keeps your business safe.
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*Source: Visa Money Travels: 2023 Digital Remittances Adoption Report

Ready to get started?

Course correct customer experience when passengers are inconvenienced.

Latitude by Brightwell makes reimbursements for lost luggage, delayed flights, and food or lodging quick and easy, keeping your passengers in high spirits.
A woman sitting on a bench looking at her cell phone.

When it comes to air travel, cancellations are inevitable.

Hearing "the check's in the mail" won't cut it when expectations are high for an immediate resolution. Amid delays, cancellations, and baggage mishaps, airlines need a plan to ensure great customer experiences even when disruptions happen.

85K+
85k+ flights canceled annually.
100
Average of 100 passengers per flight.
8.5MM
8.5 million customer experience issues to be remedied.
*US Department of Transportation, Bureau of Transportation Statistics
Read our blog post
Learn more

Your customer experience soars with Latitude by Brightwell.

Book a demo

Radically accelerate the reimbursement process for inconvenienced passengers.

When luggage goes astray, it can be tedious to resolve claims.
With Latitude by Brightwell, this process is taken care of in near real-time.
Multiple payout options. Passengers receive funds in their preferred format.
Debit card
Cash pickup
Bank account
A black and white image of a phone.
Digital Wallet
Options vary by network and corridor.

Get extensive reach.

Our partnerships connect our customers to 90% of the world’s population via over 8.5 billion cards and accounts and nearly 300,000 cash pickup locations.

*All data quoted accurate as of June 2024.

End-to-end managed program.

Our easy integration, tier two support, and compliance management minimize the time and effort traditionally required to maintain a global payment program in house.

Ensure secured data.

With Latitude, companies and their customers’ sensitive data are protected. Our secure technology and compliance-as-a-service offering helps you ensure your reimbursements are safe and in line with local regulations.

Aalto mobile app UI with two home listings and a title at the top saying 12 new matchesAalto mobile app screen showing Seller Q&A with collapsable questions and answersMobile screen showing a kitchen with a virtual tour badgeAalto mobile app UI of home front door, confetti and the word Congratulations at the top and the home name below with the label of sold
A screen shot of the horizon app.

Radically accelerate the reimbursement process for inconvenienced passengers.

When luggage goes astray, it can be tedious to resolve claims.
With Latitude by Brightwell, this process is taken care of in near real-time.
Multiple payout options. Passengers receive funds in their preferred format.
Debit card
Cash pickup
Bank account
A black and white image of a phone.
Digital Wallet
Options vary by network and corridor.
A screen shot of the country section of a website.

Get extensive reach.

Our partnerships connect our customers to 90% of the world’s population via over 8.5 billion cards and accounts and nearly 300,000 cash pickup locations.
* All data quoted accurate as of June 2024.
A computer screen with icons surrounding it.

End-to-end managed program.

Our easy integration, tier two support, and compliance management minimize the time and effort traditionally required to maintain a global payment program in house.
A circular icon with a padlock in the center.

Ensure data security.

With Latitude, companies and their customers’ sensitive data are protected. Our secure technology and compliance-as-a-service offering helps you ensure your reimbursements are safe and in line with local regulations.

Maintain a stellar customer experience despite inevitable travel disruptions.

Learn more
Your business

Simplify reimbursements for your passengers with a few clicks or taps.

Keep your brand front and center, your promise of comfort intact, and your passengers on your side.

Get peace of mind with a fully compliant network to help address cross-border regulatory concerns.

Your employees

Facilitate quicker time to resolution.

Say goodbye to burnout-inducing, overly manual refund processes.

Focus on delivering delightful passenger experiences rather than juggling refund requests.

Your customers

No longer need to jump through hoops or endure endless touchpoints to collect money owed.

Get a white-labeled experience that’s familiar and intuitive.

Choose among multiple payout options, for a refund experience that meets modern expectations.

Two brochures with a woman sitting in a chair using a laptop.
Learn more

A better way to issue complex refunds and payouts.

Travel disruptions happen. What sets a brand apart is its ability to ensure consistent and hassle-free passenger experiences, even when things go wrong. Discover how your airline can effectively tackle the complexities of cross-border refunds with Latitude—a fast, secure global payouts solution.

Get the e-book

Book a demo

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